Upload questionnaires
Upload the completed AKPK Excel workbook and review the detected channels, dates, ratings and comments before import.
CXEA MYSTERY SHOPPING · WWW.SANTHAKUMARAN.COM.MY
Mystery Shopper Reporting Portal
A secure, software-style workspace for converting completed AKPK mystery shopper questionnaires into clear dashboards, channel comparisons and management reports.
9 AKPK questionnaires
Automatic scoring
Front-end team access
WHAT THE PORTAL DOES
From completed questionnaires to decision-ready reports
The portal removes manual calculation and report preparation, allowing your team to focus on findings, improvement priorities and client presentation.
Validate the data
Identify missing ratings, invalid scores and incomplete mandatory comments before results enter the dashboard.
Analyse performance
See the overall score, channel comparisons, strengths, service gaps and lowest-performing criteria automatically.
Generate reports
Produce management-ready findings, observations, recommendations and detailed CSV data for further analysis.
SIMPLE WORKFLOW
Four steps. One reporting workspace.
Your staff complete the approved questionnaires, upload the workbook and immediately work from a consistent dashboard and reporting structure.
- 1Complete
Fill in ratings, comments, timings and evidence references in the approved questionnaire workbook.
- 2Upload
Upload the completed workbook through the secure front-end portal.
- 3Review
Confirm the import preview and correct any missing or invalid information.
- 4Report
Use the dashboard and management report for the AKPK project review.
SECURE TEAM ACCESS
Log in and work without entering the WordPress backend
Reporting Managers and Reporting Analysts use a protected front-end interface. Team accounts are redirected directly to the portal and cannot access WordPress administration.
- Role-based access for managers and analysts
- Upload and report history retained in one place
- Team management available to authorised managers